There are a few reasons a Douugh customer may not be able to log in.
The most common reasons include:
The login credentials being entered are incorrect.
Keep in mind that multiple failed attempts may restrict log in for a period of time.
If you need to recover your login see this guide:
Attempting to log in while overseas.
As an Australian based app, international login is not possible.
This includes via Virtual Private Networks (VPNs) and devices using non-Australian based app stores.
Your account has been temporarily restricted while we verify some additional information.
We will already be in contact with you if this is the case so keep an eye out for our messages. We look forward to helping you.