Why can't I withdraw from my US Wallet?
Written by Chanel
Updated over a week ago

There are only a few circumstances where we expect you will be unable to withdraw from your US Wallet, these include:

  • When the funds you are attempting to withdraw have been recently added to your US Wallet (either via funding or proceeds from sale/s).

  • When you are attempting to withdraw to a new or unfamiliar bank account and we need to complete some verifications.

  • Your trading account has been restricted for a Pattern Day Trading violation.

  • You are a previous Goodments customer and have not directly used the Douugh app very much (or at all)

    • If this is you, we may need to complete some additional verifications. Please contact us so we can help you: How do I contact Douugh?

  • Your account has been restricted for verification purposes.

    • If this has happened to you, we are just trying to confirm a few of your account details and will be in contact with you so keep an eye out for our messages.

If you are experiencing difficulty withdrawing, (and we are not already in contact) please let us know so we can investigate:

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