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What do I do if I forgot my password, pin or passcode?
What do I do if I forgot my password, pin or passcode?
C
Written by Chanel
Updated over a week ago

If you need help recovering your Douugh login, you’ve come to the right guide.

If you remember the email and password you used to set up Douugh, follow these steps:

  • Open the Douugh app.

  • Tap ‘Forgot passcode’ (if you use a biometric login you will need to tap ‘Use passcode’ first).

This will bring you back to the base login screen and from here you can:

  • Tap ‘Log in’.

  • Enter the email address and password you set up when joining Douugh.

From here you will be prompted to set up a new PIN and/or reset your biometric log in.

If you don't remember the password you set up with your email login, then follow these steps:

  • Open the Douugh app.

  • Tap ‘Forgot passcode’ (if you use a biometric login you will need to tap ‘Use passcode’ first).

This will bring you back to the base login screen and from here you can:

  • Tap ‘Log in’.

  • Tap ‘Forgot password’.

  • Enter the email address you used to join Douugh and tap ‘Next’.

  • Check your email and follow the prompts to reset your password.
    Note - Keep an eye on your junk/spam filters for the password reset email.

And finally, if you don’t remember the email address you used to sign up to Douugh or no longer have access to the email then reach out so we can help.

This guide will walk you through contacting us:

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