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Stockback™ rewards
Stockback™ troubleshooting
What do I do if I think I'm missing a Stockback™ reward?
What do I do if I think I'm missing a Stockback™ reward?
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Written by Chanel
Updated over a week ago

Stockback™ is only paid on settled transactions, which can take a few days to settle and then show in the app.

If you think you are missing Stockback™ on a settled transaction, please reach out so we can look into it for you.

We can be best reached by following these steps:

  • Log in to the Douugh app.

  • Tap your 'Profile' in the bottom right hand corner.

  • Tap 'Help & Support' and choose 'I need help'.

  • Tap 'Send us a message'.

  • Tap ‘I need help using the Douugh app’ then ‘Stockback™’.

  • Tap ‘I think I’m missing a Stockback™ reward’.

From there we will request some information to be able to investigate for you.

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