You can reach us by using our in-app chat, webchat or email.
If you are reaching out in-app or via webchat you may meet our friendly Douugh Bot who will try and help you first.
Like all of us, Douugh Bot is not perfect and may request some more information to pass on to our team to help you. If this happens please give Douugh Bot as much detail as you can so our team can promptly assist.
This can be the fastest way to get in touch with our team. This lets us know who’s getting in touch so we can get straight to helping you.
Log in to the Douugh app.
Tap your 'Profile' in the bottom right hand corner.
Tap 'Help & Support' and choose 'I need help'.
Tap 'Send us a message' and select the topic you need help with to start a conversation.
On the Douugh website, click on the chat icon at the bottom right corner of the screen.
Tap or click 'Send us a message' to start a conversation.
Give us your email address.
Write your message in as much detail as possible and hit 'Send'.
Write to us at [email protected]
Monday - Friday 9am - 5pm (Sydney time)