If you are struggling to keep up with bills or make repayments, you may be experiencing financial hardship.
Anyone can be impacted by financial hardship and there are a number of events that contribute, including:
Injury or illness
Being out of work
Loss of loved ones
How can we help?
The first step is to get in touch with us. We strongly recommend reaching out via our in-app chat service. See this guide for the best ways to reach us:
We will connect you with a dedicated team to help you get back on track.
Together, we will make a plan that suits you. This may involve adjusting repayment dates or arranging a payment plan.
The National Debt Helpline is a free independent government service. You can find step-by-step guides, as well as access to financial counselors through their hotline 1800 007 007.
Ask Izzy is also a free resource designed to connect you to a range of complementary services including counseling and legal advice.