Written by Chanel
Updated over a week ago

If you are struggling to keep up with bills or make repayments, you may be experiencing financial hardship.

Anyone can be impacted by financial hardship and there are a number of events that contribute, including:

  • Injury or illness

  • Being out of work

  • Relationship breakdowns

  • Loss of loved ones

  • Family violence

  • Pandemics

  • Natural disasters

How can we help?

The first step is to get in touch with us. We strongly recommend reaching out via our in-app chat service. See this guide for the best ways to reach us:

We will connect you with a dedicated team to help you get back on track.

Together, we will make a plan that suits you. This may involve adjusting repayment dates or arranging a payment plan.

Other resources

The National Debt Helpline is a free independent government service. You can find step-by-step guides, as well as access to financial counselors through their hotline 1800 007 007.

Ask Izzy is also a free resource designed to connect you to a range of complementary services including counseling and legal advice.

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