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How do I securely send docs to Douugh?
How do I securely send docs to Douugh?
Written by Chanel
Updated over a week ago

To help you get up and running and to keep your money safe, we may request verification documents from you.

Securely sending documents to Douugh is quick and easy all you will need to do is:

  1. Tap on the message icon in the bottom right corner.

    Note - Our bot may also pop up to help you with this πŸ‘Œ

  2. Tap 'Send us a message' then 'I want to send some docs to Douugh'.

  3. Enter your details so we can link the docs to your Douugh account.

  4. Tap to select the reason you are looking to provide us with docs.

  5. Use the attachment paperclip to attach the required documents.

  6. Tap the send arrow.

These steps will send your attached documents securely over to our team to continue to help you.

We look forward to helping you improve your financial health!

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