UNABLE TO SIGN INTO MY ACCOUNT OR EVEN USE MY CARD AFTER FUNDING WITH ALL MY MONEY

Samrawit Fesshaie

• April 30, 2021 18:43

THE APP WILL SAY NOT AUTHORIZED AND IT DOESNT MAKE SENSE BECAUSE IT WAS WORKING FINE AND NOW WHEN I HAVE FUNDED IT WITH ALL MY MONEY IM NOT EVEN ABLE TO USE IT AND IM IN AN EMERGENCY

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• Official comment

  

  Team Douugh

  • October 10, 2021 22:58

  Hi Ashley,

  Thanks for getting in touch, sorry you are experiencing problems. 

  Please could you email help@douugh.com directly, from there we will be able to help you get this issue resolved.

  Cheers, Scarlett

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  Team Douugh

  • May 02, 2021 23:35

  Hi Samrawit,

  Sorry to hear that you are having issues with the app. I've informed our tech and customer service team, someone is going to reach out to you directly shortly. 

  Thank you for your patience.

  Andy

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  Ashley Sims

  • October 08, 2021 14:12

  my problem is sort of the same.  I cannot use my card at all

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  Tierra Sherer

  • October 13, 2021 16:16

  This is absolutely ridiculous. I put my money on there for a very time sensitive issue and now it's not letting me use it. And why would a new financial institution not have a customer service phone number? That's crazy to me.

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  Team Douugh

  • October 13, 2021 21:36

  Hi Xtra,

  Thanks for reaching out to us. I've spoken with our customer services team and we can see that you've not activated your card, you won't be able to use your card without first activating it. 

  Here is a link to our Card Activation FAQ:

  iOS: https://help.douugh.com/hc/en-us/articles/4404910929679-Activating-your-card

  Android: https://help.douugh.com/hc/en-us/articles/4402907188623-Activating-your-card-

  Cheers,

  Scarlett

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