Unable to connect to my credit/debit card account from other bank

Steve Tyree

• April 27, 2021 19:08

I have tried many times to connect to my credit and debit card accounts at another large national bank which is available through Plaid. Once I get to the last step I simply get an "Oops, something went wrong." message then I am taken back to the Plaid connect screen. Any idea what is going wrong or how I can get a more helpful error message?

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• Official comment

  

  Team Douugh

  • April 27, 2021 22:10

  Hi Steve,

  Thanks for reaching out and sorry you've been experiencing problems with connecting your card. I have passed this onto our customer service team, please could you send us an email to help@douugh.com and we can then make sure we communicate with you what is happening and when the issue has been resolved. 

  Cheers,

  Andy 

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