As a shareholder I've noticed that there is limited response to poor reviews in iStore and Reddits r/douugh community.
With such an innovative product I would have assumed Douugh would value the opportunity to engage with actual users. Particularly those that are identifying opportunities for improvement at this very early stage. I'm wondering if Douugh have considered outsourcing some Help Desk support to ensure a 24 x 7 coverage. It's a big deal for folks to trust a new player, and then not have any access to help when concerns arise (real or imagined concerns).
I'd love to hear what you think
You're doing some great work, and this engagement would make it even better.
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