Support and Building Trust for New Customers

Comments

6 comments

  • Official comment
    Kevin

    Hi Brad,

    Thank you for being a valuable shareholder and thank you for reaching out! Our team is growing at a rapid pace and we are always striving to improve our engagement with our customers. Whether that is support or interviewing customers to gather crucial feedback to better the Douugh app as a whole. Customer experience is and always be our main objective as a company.

    Thanks again!

    Cheers,

    Kevin @ Douugh

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  • Brad Sands

    This is sort of what I mean. It's mean nearly a day and not a response.  Are you perhaps short handed?

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  • Brad Sands

    Thanks Kevin

    That's great to hear, I hope that means you'll be Douugh will be introducing a 24 x 7 response.  If you're not sure how to do that simply and at a very low cost I can provide some details of providers.  But it does seem like it would be a great idea to extend your hours of support. I'm obviously looking forward to the Australian version, and would certainly value a response to questions over the weekend.

    Regards

    Brad

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  • Kevin

    Hi Brad,

    We have not implemented 24-hour support but this is something that is on the table as a future possibility as our Douugh community continues to grow. Thank you very much for your input and feedback! 

    Please let me know if you have any other questions at this time. We look forward to launching our Australia app for you soon. :) 

    Cheers,

    Kevin @ Douugh

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  • Brad Sands

    Great work thanks again Kevin

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  • Kevin

    You are very welcome!

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