Account Info

Early Pay

• What is Early Pay?
• I have not received my direct deposit or salary early
• Why am I not able to get my pay early?
• How much earlier will I get my pay?
• Why am I no longer eligible for Early Pay

Douugh Rewards 🎉

• How do I apply coupons in the browser extension?
• Which merchants are part of Douugh Rewards?
• How many rewards can I earn from each merchant?
• What does "Pending" mean in the earning stats?
• I know that a transaction occurred. Why didn't I earn a reward?
• Where can I find the status of my cashback rewards and my payments?

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Direct Deposit Bonus

• When will I receive my Direct Deposit Bonus?
• Which Direct Deposits are eligible for the bonus?
• What is the minimum amount required to receive the bonus?
• What are the conditions for the Direct Deposit Bonus?

Accounts Services

• How do I close my account?
• How do I set up direct deposit?
• Changing your phone number or email address
• Changing your address
• What happens if I overdraw my account?
• Have you noticed a suspicious charge?

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Using the App

• The Douugh checklist
• I can't log in!
• Where can I find my Account and Routing numbers?
• Where can I find my statements?
• Forgot your app passcode or password?

Funding your Account

• Where's my instant transfer?
• Funding your account
• How long will it take for my money to post to my Douugh Account?
• How do I transfer/withdraw funds from my Douugh account?
• Can I deposit a check in the app?
• Can I deposit cash into my Douugh account?

See all 8 articles