Douugh will be operational until Tuesday, March 28th 2023 and winding down account services gradually leading up to this date, as detailed below.
- Prior to Friday, January 27th 2023, open the Douugh app and transfer your funds to another bank. Please download your statements as needed for personal record retention.
- On Friday, January 27th 2023, we will terminate your ability to send payments from your account manually, including by ACH.
- On Friday, January 27th 2023, your Spending & Bills Debit Cards issued through the Douugh program will be deactivated and can no longer be used.
- On Sunday, February 26th 2023, we will terminate your ability to make deposits and receive payments, including by direct deposit. To avoid any disruption, you should promptly make arrangements at another bank to make and receive deposits, including direct deposit such as payroll.
On Tuesday, March 28th 2023, we will close your account and, if applicable, send the remaining balance to you via check.
If you have a linked account that you used to establish your account at Douugh, you can initiate a transfer of your funds to that account electronically.
If you do not have a linked account or do not initiate a transfer before Friday, January 27th 2023, we will mail a check to the address you currently have on file with us after your account is closed.
Please make sure that you have updated your current address in the Douugh app.