If your instant transfer to your Douugh account via PayPal or CashApp doesn't show up, your balance may need a nudge! 👉
Try these troubleshooting steps
- Check if CashApp has refunded the instant fee
- Log out and log back in
- Transfer a small amount (even as little as a cent) from jar to jar
- Make a small purchase
It's most likely that the transfer has been successful, but the display in the app has not updated correctly.
Certain transactions such as instant transfers, expired pending transactions and top ups don't update our servers, causing the balance to remain the same.
If you still need help, please get in touch!