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The Spend Jar and Douugh Card
Spend Jar and Douugh Card troubleshooting
What do I do if my Douugh Card details are stolen or compromised?
What do I do if my Douugh Card details are stolen or compromised?
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Written by Chanel
Updated over a week ago

If you think your Douugh Card details have been compromised the first thing to do is to lock the card from further spending.

To lock, report, and replace your card, follow these steps:

  • Log in to Douugh.

  • Tap on 'Spend Jar’.

  • Tap on 'Account'.

  • Swipe down to ‘Report stolen details’ and follow the prompts.

  • Once the steps have been completed your current card will be locked and a new one reissued automatically.

Just keep in mind it can take up to 2 minutes for your replacement card to be automatically reissued in the background.

If your card has been replaced and you're using it in a digital wallet, you will need to re-add it. Don't forget to delete the old card from your digital wallet before re-adding it.

If you need a hand with this, check out the following guide:

And if you need some support with some unexpected or unauthorised transactions, move on to this guide:

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