At this stage your Douugh Card is a linked part of your overall Douugh account. This means a request to close your Douugh Card closure request will be treated as if you wish to close your Douugh account and takes into consideration:
Any funds you still have loaded in your Spend Jar.
Any outstanding Spot repayments.
Any funds in your US Wallet
Any funds invested in US Shares or Portfolios.
So before making a request please ensure you:
Want to cancel your whole Douugh account.
Spend any remaining funds on your Douugh Card (Funds loaded onto Douugh Cards cannot be withdrawn at this stage).
See: How can I spend on my Douugh Card?
Pay back all Spots.
See: How do I repay my Spot?
Withdraw any funds sitting in your US Wallet. E.g. proceeds from selling US Shares/Portfolios.
See: How do I withdraw funds?
Once you have cleared all funds from your entire Douugh account, you can submit your cancellation request by following these steps:
Log into the Douugh app.
Tap your 'Profile' in the bottom right hand corner.
Tap 'Help & Support' and choose 'I need help'.
Tap 'Send us a message'.
Tap ‘ Something else’ then ‘I want to cancel my Douugh account’ and follow the prompts.
Alternatively, if you just no longer want to use a Douugh Card, you can lock the card in app indefinitely. If you need a hand with this check out: